FAQS

Questions about what it’s like to work together?

Here are some of the most common questions we get about therapy. If you don’t see your question answered below, contact us.

  • Our office is located in North Central Phoenix at 7220 N 16th St. Suite G, Phoenix, AZ 85020

  • We offer both!

    We can work with adult individuals who are physically located in Arizona. If our office is too far for you, or you simply prefer your couch, virtual sessions are a good option.

  • If we choose to meet virtually, you’ll receive an email just before your appointment with a link to a secure video chat. You can use your phone or a laptop to connect - typically people prefer using a laptop.

    For virtual appointments, you’ll want to be in a private room so that no disruptions take from our time together. It’s ideal to have adequate lighting and comfortable seating with a surface you can set your phone or laptop on.

  • Our office is located at 7220 N 16th St. Suite G, Phoenix, AZ 85020. There’s visitor parking available right out front. You will enter the building marked Suite G, grab a seat in the waiting room and at the time of your appointment, we’ll come out to get you.

    Sessions typically last 50 minutes and are scheduled weekly or biweekly.

  • Session fees vary by provider.

    Elaine Evans, MS LPC:
    - Individual therapy: $250/hour
    - Couples therapy: $350/hour

    Carli Kilbourne, MS LPC:
    - Individual therapy: $200/hour

    Meredith H. Clark, MC LPC PhD:
    - Individual therapy: $200/hour
    - Couples therapy: $250/hour

    Sessions occur weekly. After a month, if clinically appropriate, clients may decide to meet biweekly.

    Payment can be made via cash or card (including HSA). While we do not bill insurance directly, we can help you submit superbills (like a fancy receipt for therapy) for potential reimbursement if your plan has out of network benefits. Check out your out of network benefits here.

    We do charge the full session fee for cancellations made within 48 hours of the appointment.

  • In our first session, we’ll meet for about 50 minutes and discuss your current situation and your goals for our work together. We’ll also ask about relevant history of your life including your upbringing, family, relationships, work, cultural and spiritual influences.

    At the end of your first appointment, we’ll determine how frequently we’d like to meet. Typically clients begin meeting weekly for the first month and then shift to biweekly appointments.

  • Great question. We wish there was a simple answer! Client progress varies, depending on life circumstances and current distress.

    Some clients find that committing to going to therapy biweekly for 6 months is a good start. From there we can determine if more work together is suitable, or we’ve arrived at a good stopping point. We can create a treatment plan tailored to your needs and reassess your needs as we go.

  • Like most specialty practices, we do not accept insurance. However, we can help you submit superbills (like a fancy receipt for therapy) for potential reimbursement if your plan has out of network benefits. Check out your out of network benefits here.

    This means that you would pay out of pocket up front for therapy using a credit card, cash, or an HSA card.

    Since our practice does not take insurance, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    ● You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    ● Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    ● If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    ● Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

Want to use insurance for therapy?

As a private pay specialty practice, we believe therapy should feel personalized, thoughtful, and aligned with the level of care you are seeking. Many clients have out-of-network benefits that allow them to receive reimbursement for sessions, which can make working with a specialized therapist more accessible.

To simplify the process, we partner with Thrizer, a platform that helps verify benefits, estimate reimbursement, and submit claims directly to your insurance. This allows you to focus more fully on your healing, with less time spent navigating paperwork.

Check your out-of-network benefits to see whether your plan may help cover the cost of therapy.

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